Key Account Manager (HoReCa)

Location: National (ideally based in Midlands)
Salary: £40,000 - £45,000 (subject to experience), OTE £64.500 - £69.500 Plus Car Allowance 

About the Role

We have an exciting opportunity for an experienced Key Account Manager to join the team at phs Group.

Reporting into the sales leadership team, you will be responsible for managing and growing a portfolio of strategic HoReCa accounts, ensuring exceptional customer service while identifying and delivering new business opportunities. You will build strong client relationships, support contract renewals, and work collaboratively across the business to maximise revenue and customer satisfaction.

This is a national role requiring regular travel and customer engagement.

What You'll Be Doing

As a Key Account Manager, you will:

• Achieve annual new business revenue targets across your portfolio of strategic accounts.
• Proactively manage customer contracts and secure successful renewals.
• Develop and present value-added account plans that support both customer objectives and phs commercial goals.
• Build strong relationships with stakeholders across customer organisations.
• Collaborate with internal teams to deliver a seamless customer experience.
• Work closely with the Tenders Team to produce proposals, bids, and supporting documentation.
• Generate accurate management reports, including pipelines, revenue analysis, risks, opportunities, and action plans.
• Ensure clear communication and effective stakeholder management at all levels.
• Maintain a structured programme of customer visits and account reviews to maximise growth opportunities and service delivery.

About You

The ideal candidate will have:

• Proven success in a key account management, business development, or sales role managing high-value accounts.
• A strong track record of delivering growth within a B2B sales or service environment.
• Excellent commercial awareness and negotiation skills.
• Experience within hygiene, facilities management, consumables, hospitality, or similar sectors would be advantageous.
• Outstanding communication and relationship-building skills.
• The ability to influence stakeholders both internally and externally.
• Strong organisational, planning, and problem-solving abilities.
• High levels of motivation, resilience, and customer focus.
• Good IT skills and experience using technology to drive productivity.
• The ability to work independently and effectively manage your own diary.
• A full, clean UK driving licence.

What We Offer

In return for your commitment and expertise, you'll receive:

• Competitive salary of £40,000 - £45,000
• Bonus scheme / OTE £64,500 - £69, 500
• Company car or car allowance
• Virtual GP access for you and your household
• Buy and sell holiday scheme
• Employee discounts through phs Perks
• Accredited ILM leadership and management training
• Apprenticeship opportunities
• 23 days annual leave plus bank holidays (31 days total)
• Free onsite parking
• Enhanced parental and paternity leave
• 24-hour wellbeing helpline
• Cycle to work scheme
• Pension scheme
• Life assurance
• Additional employee benefits and wellbeing support

About phs Group

Founded in 1963, phs Group is the leading provider of hygiene and workplace services across the UK, Ireland, and Spain. We support over 90,000 customers across 300,000 locations and offer a diverse range of services including: Washrooms, Healthcare, Floorcare, phs Direct, Direct365, Greenleaf, Teacrate, BeSafe, Wastekit, Compliance.

At phs, we're proud of our diverse workforce and are committed to creating an inclusive environment where everyone can be themselves and thrive. We believe that diversity drives innovation and strengthens our business, and we welcome applications from all backgrounds.